We are so happy you decided to shop with us! Our customers are our top priority, and we are always pleased to help you. Within 24-48 hours after ordering, you will receive an email with a tracking number. We noticed many having trouble tracking their packages, so please read below for information on how to locate your products.
For orders going to the United States: We ship via USPS, so you can copy and paste the tracking number emailed to you into the USPS tracking site. If further details are necessary, ParcelsApp often has more thorough tracking information.
For orders going anywhere else in the world: Use ParcelsApp to track your order.
If your package says 'Delivered' but it has not arrived yet, please file a missing package report with your local post office. For orders in the United States, missing package reports can be filed here.
Any questions can be forwarded to our support team, firstname.lastname@example.org