Frequently asked questions

A note on breastmilk jewelry

Each piece is just as unique as the mom for whom its made. Therefore, each created stone can have many variations of color, air bubbles, mold lines or marks. These are not to be viewed as mistakes rather inclusions that are all part of breastmilk jewelry. No two pieces will ever be identical and no piece will ever be perfect.Just as the inclusions in a diamond are what make it unique, it is what also makes it 100% yours!!!

What is breastmilk jewelry?

Breastmilk jewelry is the use of breastmilk to create a commemorative piece of jewelry that can be worn long after the breastfeeding journey is over.

It is a celebration of your unique and beautiful journey through breastfeeding, whether it was a day, a week, or a year and beyond.

This piece helps you to cherish all the memories both heartwarming as well as those long lonely nights.

How much milk do you need?

One ounce of milk is needed to create up to three pieces of jewelry.

This milk can be fresh, frozen, old, spoiled or any combination. Please NEVER send the last of any of your milk as there have been cases in which the post office may lose your mail, mistakes can happen.

How do I send my milk?

You will pay to have your milk mailed to me. By following my instructions this should cost under $10 within Canada. If you are in the Calgary, AB area, you may drop off your milk. See our Shipping Instructions for how to safely mail your milk.

What are your jewelry pieces made of?

All of my pieces are either .925 sterling silver, rose gold plated or gold plated.

Will my sterling silver tarnish?

.925 sterling silver can tarnish.  Sterling silver is 92.5% silver and 7.5% copper (the addition of the copper is what can cause the metal to tarnish.)  The reason that the copper is added is to provide a stronger, longer lasting piece of jewelry.

Pure silver is very soft and not an ideal candidate for a long lasting piece of jewelry.  

How long will the gold or rose gold plating last?

The lifespan of plating depends on many factors such as body chemistry, amount of wear, and if you follow the care instructions.

In most cases, wear will happen where there is the most amount of body contact. This is an inherent risk taken when ordering any plated item.

What do I do if my piece starts to tarnish?

First, let’s talk about ways to prevent it from tarnishing.  WEAR YOUR JEWELRY!

With regular wear your piece will not accumulate tarnish as quickly.  When you are not wearing your jewelry you should store it in an airtight container and out of sunlight.  You should also avoid exposure to harsh chemicals and perfumes.

So, your piece has some tarnish or oxidation, now what?

The easiest and safest way to remove any tarnish is to use a polishing cloth. 

These are very soft pieces of cloth that with a little elbow grease can remove tarnish from your piece and keep it looking beautiful for years!

What is the process for creating a breastmilk keepsake?

When your milk arrives I inspect it to ensure that it is safe and intact. 

To begin the process, your milk will be preserved using heat and a special ingredient to ensure that it does not yellow over time.  Then it is then dried for over 24 -48 hours and ground into a fine powder.  That powder is set into a mold with jeweler’s grade resin and cures for over 24 - 48 hours. 

Once fully hardened your stone is strong and water resistant! It is then set into your selected piece of jewelry and in most cases another protective layer of resin is placed on top. 

How do I care for my breastmilk jewelry?

This is one of the most important things you can do to ensure that your jewelry will be enjoyed for years and years to come!

Remove before showering, swimming or bathing: I encourage you to remove your jewelry before washing your hands, showering, bathing, or swimming. Your breastmilk stone is strong and water resistant but not waterproof. Prolonged exposure to water can affect the strength of the prongs in your ring.

Avoid exposure to UV and heat: do not store your jewelry in direct sunlight or wear it for a prolonged time in the sun. Heat can cause your resin to become weak.

Avoid chemicals: Always remove your jewelry when working with any type of harsh soaps, hand sanitizer (all Alcohol based products), perfume, creams, or cleaning products. Exposure to chemicals may dull your piece of jewelry or rough the surface of your piece.

Remove before bed: I didn’t realize that you are technically not supposed to sleep in ANY jewelry until starting this business (whoops). I recommend removing all pieces prior to bed to ensure they are in great shape for a long time. Oils in our body can cause the jewelry to dull over time not to mention the amount of pressure that is placed on jewelry while laying down!

Check your stone: From time to time it is always good to do a little wiggle test on your center stone to ensure that it is secure in the setting!

What is your current turn around time?

Turn around times vary based on demand and the time of year. This is a one woman show and still have a toddler at home.  My usual turn around time is 16 weeks from when your milk is checked in.  I do have longer lead times around Mothers Day and Christmas Day. Again, these are simply estimates and will vary. 

How do I know that I am getting my milk in my setting?

Firstly, Let me begin by thanking you for trusting us to create your keepsake jewelry.

I assure you that I take the utmost care and pride in every step of my process. When you checkout, you will be assigned an invoice number, this will follow you throughout every step of your design process.

How do I know what size to order?

The best way to find out an accurate size is to go to a local mall jeweler and have them size you for free.

You can also purchase a ring sizer through Amazon!

Do you offer any way to customize what goes inside my ring?

Yes!  Clients often email a photo of a design they would like replicated. Some clients draw a blueprint of their visions. We often try to replicate your special design however, the samples sometimes move on their own while hardening.

I have milk from two different kids, can I use more than one milk for a setting?

I am happy to use more than one milk whether it be from different babies or from different times in your breastfeeding journey.  There is an additional charge of $25 in order to process that additional breastmilk that can be added at checkout.

What happens to any leftover milk?

I often keep any extra preserved powder on hand! If something should happen to your stone or you want another piece I have it already processed. Previous order # is required.

May I change an order after it's been placed?

Any requests to change an order must be emailed or messaged on Instagram within 24 hours of your order.

After that 24 hour time frame, you will be subject to a change fee in addition to the cost difference between the pieces. Please direct message or email for exact pricing. This can also delay your piece being made in the designated turn around time. I DO NOT keep settings in stock.

Do you accept returns or issue refunds?

Once your order is placed, you have 48 hours to cancel with a 20% cancellation fee.

After that time there are no refunds or returns on any items due to the custom nature of these keepsakes.

We will notify you once we’ve received your cancellation email, and let you know if the cancellation was approved or declined. Please remember it can take time for your bank or credit card company to process and post the refund.

We cannot accept returns on gift cards

What do I do if my center milk stone is loose or fell out?

If your breastmilk stone falls out of a ring setting and you are able to locate the stone, we will repair it 1 year from the time you received your original order (you are responsible for shipping charges).

After the 1 year mark (up-to 2 years from original purchase date), a $65 +plus taxes & shipping resetting fee will be in place if you still have the original stone.

If the stone is lost we can make and set a new stone (you may need to ship more of your original sample) with a discounted cost.

Please contact us through email, admin@cndboutique.com to set up the repair BEFORE shipping the jewelry. You are responsible for shipping the jewelry and any costs associated with shipping.

Do you offer gift certificates?

Yes - Order a gift card HERE!

Is there a time limit on sending in my breastmilk from the date that I order?

No, there is no limit. 

I suggest sending it in within 30 days of ordering so that I can start on your beautiful keepsake. 

I do not hold any inventory settings (some get discontinued). If this happens, you will be issued a store credit for the exact amount paid and you can reselect a new setting that is equal to or greater to the original price.

How do I get in touch if I have more questions?

Contact us HERE!

LIABILITY POLICY

Please be aware that by purchasing a keepsake from CLOVE + DAFFODIL KEEPSAKE BOUTIQUE and sending in your Keepsake Samples, that you free CLOVE + DAFFODIL KEEPSAKE BOUTIQUE, the owner/designer, SEPIDE NABEIYAN, and all estate and associates of SEPIDE NABEIYAN from any liability of your keepsake sample. 

It is requested above that you DO NOT send the very last of any of your breastmilk and that you reserve some at home.  For Keepsake Samples you send, we are released from ALL liability or legal pursuit for any accidents or loss to your keepsake samples including a fire, flood, studio robbery, Act of God, or other accidents. 

Your order and sending of your keepsake sample(s) implies your agreement and understanding of this policy. 

 

CLOVE + DAFFODIL KEEPSAKE BOUTIQUE is not, under any circumstances, responsible for loss and/or damage in shipping.  We do not take responsibility for other businesses and their handling such as the Canada Post, FedEX, United States Postal Service and other mail carriers. 

You can find the full Terms and Conditions here.