Refund policy

Once your order is placed, you have 24 hours to cancel with a 20% cancellation fee.

After that time there are no refunds or returns on any items due to the custom nature of these keepsakes.

Any requests to change an order must be emailed or messaged on Instagram within 24 hours of your order. After that 24 hour time frame, you will incur a change fee in addition to the cost difference between the pieces. Please direct message or email for exact pricing. This can also delay your piece being made in the designated turn around time. I DO NOT keep settings in stock.

We will notify you once we’ve received your cancellation email, and let you know if the cancellation was approved or declined. Please remember it can take time for your bank or credit card company to process and post the refund.

We cannot accept returns on gift cards.

To start a 24-hour cancellation, you can contact us at admin@cndboutique.com

WARRANTY

All jewelry has a 60 day guarantee on your ring setting for manufacturer defects! Your original piece must be sent back to receive a replacement. After the 60 day mark, If you have concerns with your keepsake, please contact us.

Its important that you inspect your order upon receiving it. Contact us immediately if the item is defective, damaged so that we can evaluate the issue and make it right.

THANK YOU  and I can't wait to make your special keepsake. 

"Damages"

Each piece is just as unique as the mom for whom it’s made. Therefore, each created stone can have many variations of color, air bubbles, mold lines or marks.  These are not to be viewed as mistakes rather inclusions that are all part of breastmilk jewelry.  No two pieces will ever be identical and no piece will ever be perfect.  Just as the inclusions in a diamond are what make it unique, it is what also makes it 100% yours!!!

Please read the Frequently asked questions (FAQ) menu prior to ordering!